Refund & Cancellation Policy

1. Booking & Reservation Fees

Siraa allows users to book or reserve vehicles. The refund eligibility for these fees depends on the timing of the cancellation:

• Full Refund: If a booking is cancelled at least 48 hours before the scheduled appointment or pickup.
• Partial Refund (50%): If a booking is cancelled between 24 and 48 hours before the scheduled appointment or pickup.
• No Refund: If a booking is cancelled less than 24 hours before the scheduled appointment or pickup, or in the case of a "No Show."

2. Seller Listing & "Bump" Fees

Fees paid for premium listings, "Bumps," or other promotional features on Siraa are generally non-refundable once the service has been activated. If a listing is rejected by our moderation team for violating our terms, a credit may be issued at our discretion.

3. Owner/Seller Cancellations

In the event that a seller or vehicle owner cancels a confirmed booking or reservation, the buyer/renter will receive a 100% refund of all charges paid online through Siraa.

4. Refund Processing

Once a refund is approved, we will initiate the process through our payment partner, PayHere. Please note:

• Refunds are credited back to the original method of payment.
• The processing time typically takes 3 to 7 business days, depending on your bank or payment provider.
• Transaction fees incurred during the initial purchase may be non-refundable unless the cancellation was due to an error on our part or the seller's part.

5. Dispute Resolution

If there is a disagreement between a buyer and a seller regarding a transaction, Siraa may act as a mediator but does not guarantee a specific outcome. Users are encouraged to resolve disputes amicably before requesting a refund. (We - Siraa.lk Just act as a mediator. We do not involve in any disputes between buyers and sellers. )

We Just link the Renter and the customer together. Users must select renters at their own convenience. and the renters must select their customers at their own risk.

6. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact our support team at: